Returns & Exchanges

Due to the perishable nature of our kombucha, we are unable to accept physical returns, but we are committed to ensuring you are 100% satisfied with your order. If your shipment arrived damaged or did not meet your expectations, please reach out to our team within 30 days of purchase for a resolution.

1

Document the Issue

Take clear photos of the shipping box, the product labels, and any specific damage or quality concerns you encountered.

2

Contact Support

Email our customer success team at [email protected] with your order number and the photos of your shipment.

3

Review Process

Our team will review your request within 48 business hours to determine eligibility for a replacement or a full refund.

4

Refund or Reshipment

Once approved, we will either dispatch a fresh case to your address or issue a credit to your original payment method.

📅

30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing